Why Choose Blue River LC

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Return and Refund Policy

Effective Date: May 25, 2026

Thank you for purchasing products and services from Blue River Learning Center. We value customer satisfaction while also protecting the integrity of our educational materials, digital content, and training services. Please review the following policy carefully before making a purchase.

General Policy

All refund and return requests must be submitted in writing to our customer support team within the applicable timeframe listed below. Approval of refunds, returns, exchanges, or credits is determined based on the condition of the item, access to digital materials, and use of services already provided.

Blue River Learning Center reserves the right to deny refunds for misuse, abuse of materials, excessive refund requests, or violations of course or service terms.

Digital Products and Online Courses

Digital products include, but are not limited to:

• Online courses 
• Downloadable study guides 
• Digital manuals 
• Digital manuals 
• Templates      
• Recorded trainings 
• CEU materials 
• Membership content 
• Video content 
• Electronic documents or downloads 

Refund Eligibility

Because digital products can be downloaded, copied, or permanently accessed immediately after purchase, the following policy applies:

Eligible for Refund

A refund may be issued if:

• The customer accidentally purchased the same product twice 
• The customer cannot access the product due to a verified technical issue that cannot be resolved 
• The refund request is made within 7 calendar days of purchase, AND less than 10% of the course or material has been accessed or completed 

Non-Refundable Situations

Refunds will NOT be issued if:

• The majority of the course or material has already been accessed, viewed, downloaded, or completed 
• The customer simply changes their mind after gaining access 
• The customer fails an examination or certification attempt 
• The customer does not complete the course within the required timeframe 
• The customer was removed for policy violations, misconduct, or academic dishonesty 
• The purchase involved downloadable materials already delivered 

Course Transfers

At the discretion of Blue River Learning Center, customers may be allowed a one-time transfer to a different course date or comparable course if requested before course access is substantially used.

Live Virtual Training and In-Person Training

Cancellations by Customer

More Than 7 Days Before Training

Customers may:

• Receive a full refund minus any non-refundable processing fees, OR 
• Receive course credit toward a future training 

Within 7 Days of Training

Customers may:

• Transfer to another available training date one time without penalty, OR 
• Receive a 50% refund if materials or instructor preparation costs have already      been incurred 

No Shows

No refunds will be issued for:

• Failure to attend 
• Late arrivals resulting in inability to complete training 
• Failure to meet participation requirements 

Physical Products and Non-Digital Items

Non-digital items include:

• Printed manuals 
• Books 
• Training kits 
• Merchandise      
• Educational supplies 
• CPR equipment or materials 

Return Eligibility

Customers may return eligible physical items within 14 calendar days of delivery if:

• The item is unused 
• The item remains in original condition 
• All original packaging is included 
• The item is not damaged by the customer 

Non-Returnable Items

The following items are non-returnable:

• Opened consumable products 
• Used training supplies 
• Customized or personalized products 
• Items marked “Final Sale” 
• Digital access codes that have already been redeemed 

Return Shipping

Unless the return is due to an error by Blue River Learning Center or a defective product:

• Customers are responsible for return shipping costs 
• Original shipping charges are non-refundable 

Damaged, Incorrect, or Defective Items

If a customer receives:

• A damaged item 
• An incorrect shipment 
• A defective product 

They must contact us within 7 days of delivery with photos and order information. We will work to provide:

• A replacement 
• Store credit 
• A refund when appropriate 

Chargebacks and Payment Disputes

Customers are encouraged to contact Blue River Learning Center before initiating a chargeback or payment dispute. Fraudulent or abusive chargebacks may result in:

• Permanent account restriction 
• Removal from course access 
• Denial of future services 

Refund Processing Time

Approved refunds are generally processed  

Return and Refund Policy

Effective Date: May 25, 2026

Thank you for purchasing products and services from Blue River Learning Center. We value customer satisfaction while also protecting the integrity of our educational materials, digital content, and training services. Please review the following policy carefully before making a purchase.

General Policy

All refund and return requests must be submitted in writing to our customer support team within the applicable timeframe listed below. Approval of refunds, returns, exchanges, or credits is determined based on the condition of the item, access to digital materials, and use of services already provided.

Blue River Learning Center reserves the right to deny refunds for misuse, abuse of materials, excessive refund requests, or violations of course or service terms.

Digital Products and Online Courses

Digital products include, but are not limited to:

• Online courses 
• Downloadable study guides 
• Practice exams 
• Digital manuals 
• Templates      
• Recorded trainings 
• CEU materials 
• Membership  content 
• Video content 
• Electronic documents or downloads 

Refund Eligibility

Because digital products can be downloaded, copied, or permanently accessed immediately after purchase, the following policy applies:

Eligible for Refund

A refund may be issued if:

• The customer accidentally purchased the same product twice 
• The customer cannot access the product due to a verified technical issue that cannot be resolved 
• The refund request is made within 7 calendar days of purchase AND less than 10% of the course or material has been accessed or completed 

Non-Refundable Situations

Refunds will NOT be issued if:

• The majority of the course or material has already been accessed, viewed, downloaded, or completed 
• The customer simply changes their mind after gaining access 
• The customer fails an examination or certification attempt 
• The customer does not complete the course within the required timeframe 
• The customer was removed for policy violations, misconduct, or academic dishonesty 
• The purchase involved downloadable materials already delivered 

Course Transfers

At the discretion of Blue River Learning Center, customers may be allowed a one-time transfer to a different course date or comparable course if requested before course access is substantially used.

Live Virtual Training and In-Person Training

Cancellations by Customer

More Than 7 Days Before Training

Customers may:

• Receive a full refund minus any non-refundable processing fees, OR 
• Receive course credit toward a future training 

Within 7 Days of Training

Customers may:

• Transfer to another available training date one time without penalty, OR 
• Receive a 50% refund if materials or instructor preparation costs have already been incurred 

No Shows

No refunds will be issued for:

• Failure to attend 
• Late arrivals resulting in inability to complete training 
• Failure to meet participation requirements 

Physical Products and Non-Digital Items

Non-digital items include:

• Printed manuals 
• Books 
• Training kits 
• Merchandise      
• Educational supplies 
• CPR equipment or materials 

Return Eligibility

Customers may return eligible physical items within 14 calendar days of delivery if:

• The item is unused 
• The item remains in original condition 
• All original packaging is included 
• The item is not damaged by the customer 

Non-Returnable Items

The following items are non-returnable:

• Opened consumable products 
• Used training supplies 
• Customized or personalized products 
• Items marked “Final Sale” 
• Digital access codes that have already been redeemed 

Return Shipping

Unless the return is due to an error by Blue River Learning Center or a defective product:

• Customers are responsible for return shipping costs 
• Original shipping charges are non-refundable 

Damaged, Incorrect, or Defective Items

If a customer receives:

• A damaged item 
• An incorrect shipment 
• A defective product 

They must contact us within 7 days of delivery with photos and order information. We will work to provide:

• A replacement 
• Store credit 
• A  refund when appropriate 

Chargebacks and Payment Disputes

Customers are encouraged to contact Blue River Learning Center before initiating a chargeback or payment dispute. Fraudulent or abusive chargebacks may result in:

• Permanent account restriction 
• Removal from course access 
• Denial of future services 

Refund Processing Time

Approved refunds are generally processed within 5–10 business days depending on the customer’s payment provider or financial institution.

Contact Information

For return or refund requests, please contact:

Blue River Learning Center
Email: donaldcj1@gmail.com

By purchasing products or services from Blue River Learning Center, customers acknowledge that they have read and agreed to this Return and Refund Policy. within 5–10 business days depending on the customer’s payment provider or financial institution.

Contact Information

For return or refund requests, please contact:

Blue River Learning Center
Email: info@blueriverlc.com

By purchasing products or services from Blue River Learning Center, customers acknowledge that they have read and agreed to this Return and Refund Policy.